Refund policy

Right of Withdrawal for Consumers

1. Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

To exercise your right of withdrawal, you must inform us:

GloveBag
Owner: Jochen Ziegler
Franz-Schubert-Str. 6
77704 Oberkirch
Germany
Email: support@glovebag.de

by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising the right of withdrawal before the withdrawal period has expired.

Please note that the return of used items is only possible in exceptional cases.

2. Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse you all payments received from you, including delivery costs (except for the additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than 14 days from the day on which we receive notification of your withdrawal from this contract.

We will use the same means of payment for this reimbursement as you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement.

We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever occurs first.

You must return or hand over the goods to us without undue delay and in any event no later than 14 days from the day on which you inform us of the withdrawal from this contract.

The deadline is met if you send the goods before the period of 14 days has expired.

You shall bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.


3. Model Withdrawal Form

(If you wish to withdraw from the contract, please complete this form and return it.)

To:
GloveBag
Owner: Jochen Ziegler
Franz-Schubert-Str. 6
77704 Oberkirch
Germany
Email: support@glovebag.de

I hereby withdraw from the contract concluded by me for the purchase of the following goods:

Ordered on: ________
Received on: ________

Name of consumer: ________
Address of consumer: ________

Signature of consumer (only if notified on paper): ________
Date: ________