Frequently Asked Questions
🧤 GloveBag
Is hand washing more thorough than washing machine?
No. Hand washing isn't more thorough. However, compared to machine washing without a GloveBag , it will preserve the grip of your gloves for longer.
The reasons for this are that
the spin cycle shaves off the coating on your gloves like Swiss cheese.
Using ordinary laundry detergent will cause the delicate latex of your gloves to dry out more quickly and become brittle.
Do goalkeeper gloves get damaged in the washing machine?
Yes . The spin cycle is a real final boss for your gloves.
However, your gloves are ideally protected in the GloveBag , so that after spinning they come out of the machine undamaged and with the ideal residual moisture.
Will regular laundry detergent damage the coating on my gloves?
Yes . Therefore, you should use a very mild detergent that does not contain bleach, ammonia, perfume, or other solvents that could damage the coating on your gloves.
GloveWash is ideal and turns every wash into a care treatment for your gloves.
Fun fact : The mild GloveWash is also ideal for your frequently printed sports clothes
Which detergent should I use?
GloveWash. It was specially developed for cleaning your goalkeeper gloves and contains no harsh chemicals that could damage the coating of your gloves.
Your sports clothes – especially the advertising prints on them – will also benefit from the ultra-sensitive GloveWash .
Alternatively, you can use an ultra-sensitive detergent for delicates. These also usually contain few or no harmful ingredients for your gloves.
How often should I wash my gloves?
As often as necessary, but not necessarily after every use. What matters is washing your gloves regularly and whenever there is visible dirt, so that grime doesn’t settle into the latex.
🛍️ Order
How can I cancel my purchase?
You can find all details about the cancellation policy in our cancellation policy.
How can I change or cancel an order?
You can cancel your order up to 30 minutes after it has been received. Simply contact our support team.
After the cancellation you can place a new order.
If you are no longer able to redeem a discount code, please contact our support after receiving your order so that we can subsequently refund you the difference.
I received an item that I did not order
Did you receive the wrong item?
Please contact our support team, providing your order number and the incorrect item. We'll be happy to take care of it!
I received a damaged package.
We are sorry if you received a damaged package.
Are the ordered items intact?
Luckily, if you still want to return something, you can simply use the packaging of your choice for return shipping.
Please understand that we cannot replace damaged shipping materials.
Is an item damaged or missing during shipping?
Please contact our support team, providing your order number, and ideally, send us pictures of the packaging and the damaged product. We'll be happy to take care of it.
Why was my order canceled?
We apologize if your order has been canceled. Sometimes an item is already sold out but is still listed as available in the store.
If an item is particularly popular, it may have sold out shortly before you completed your order. In very rare cases, our system may not be able to update this in time, so the order will have to be canceled afterward.
If the item is out of stock, we apologize. In this case, you can set up an availability notification on the product page.
As soon as the item is available again, you will receive a notification from us by email.
Will the purchase amount be debited if I cancel?
Of course, you don't have to pay for canceled items. The amount will be refunded immediately.
Can I combine voucher codes?
No. Voucher codes cannot be combined with one another.
🚐 Shipping & Delivery
When will my order arrive?
Your order will be packed and shipped the same day.
Within Germany the delivery time is usually 1-3 working days .
International deliveries may take longer depending on the destination country. Exact delivery times will be displayed during the order process.
Exceptions may apply in special cases, such as during the Christmas season. We ask for your understanding.
What shipping options are available?
Domestic and international shipping is handled exclusively by DHL. We only offer standard shipping.
You'll find information about international shipping costs during checkout. We'll also inform you of the estimated delivery time for your order in your order summary and in your order confirmation email—however, this time may vary depending on the items selected and the shipping method.
Delivery always takes place from Monday to Saturday.
Where can I have my order delivered?
- Your desired address
- DHL Packstations
- DHL parcel shops
How much does shipping cost?
Shipping costs vary depending on the destination region and the weight of the order.
Germany: Shipping costs €3.95 for orders up to 800 g (e.g. 1× GloveBag or 1× GloveWash). For orders over 800 g, shipping costs €5.95. Shipping is free for orders over €40.
International shipping: Shipping costs €5.95 for orders up to 800 g (e.g. 1× GloveBag or 1× GloveWash). For orders over 800 g, shipping costs €7.95.
Shipping costs are displayed during the checkout process.
Which countries does GloveBag ship to?
We currently ship to all countries within the European Union and Switzerland. Follow us on Instagram to be notified when we ship to other countries.
💰 Payment & Refund
Why can't I select my preferred payment method?
Possible reasons why a payment method is not available
The delivery and billing addresses do not match. If you want your order delivered to a DHL Packstation, this may also prevent payment by invoice in rare cases.
The combination of name and address could not be found. This may be due to spelling errors, relocations, marriages, or changes in zoning.
There is still an outstanding amount for another order - which sometimes simply means that a transfer has not yet been credited to our account or a return has not yet been processed.
Like other platforms and shops, we rely on independent credit agencies to help us assess your creditworthiness. Their data may, in some cases, prevent you from paying by invoice for your order.
Unfortunately, due to time constraints, we cannot offer payment on account for pre-orders.
Unfortunately, we cannot offer Klarna as a payment method for our Swiss customers.
We reserve the right not to offer a payment method for some orders.
What can I do if my payment method is not available?
Check for any outstanding orders and pay them. If your delivery and billing addresses don't match, you can adjust them before completing your order.
Please understand that our customer service has no way of activating a payment option for you if it is not offered to you.
Likewise, our service staff cannot determine why you are unable to place an order using your preferred payment method. Here, too, the protection of your data is our top priority.
We review each order to determine which payment method we can offer. It's possible that your payment method will be available again for your next order.
If not all payment methods are available to you, all of our other services and benefits are still available to you
When will my return be refunded?
Your return will always be credited according to the payment method you chose when placing your order.
When will I receive confirmation of my return?
Once we receive your return, we will inspect the items you sent back. Please allow up to 10 business days for us to confirm your return
How do I receive the invoice for my order?
You will receive your invoice with your order confirmation by email.
If you no longer have this email, please contact our support team. We'll be happy to help.
What payment methods are available?
We offer the following payment methods:
- Paypal
- Klarna
- Credit card (Visa, Mastercard, Maestro, American Express)
- Wallet (Apple Pay, Google Pay)
📦 Returns & Cancellation
Who can I contact if I have a complaint?
Do you have a complaint? We're very sorry.
Please contact support@glovebag.de and provide your order number.
How do I return an item?
If you would like to return your order or parts of it, you can easily return the items within 14 days of purchase, stating your order number, to the following address:
GloveBag
Franz-Schubert-Str. 6
77704 Oberkirch
Please note that returns of used items are only possible in exceptional cases. Please contact support@glovebag.de in advance, stating your order number.
How do I get my order refunded?
After you return the items, we will inspect them and promptly refund the amount using the payment method you previously selected. For some payment providers, this process may take up to 10 business days. We apologize for any inconvenience.
Can I return multiple orders together?
Generally, this isn't a problem as long as you provide all order numbers when returning the item. However, we ask that you contact our support team beforehand to coordinate this.
Do I have to pay shipping costs if I return a product?
Yes, if you return an item you will be charged shipping costs for two reasons:
As a young startup, we hope you understand that we still have to use our limited resources in a targeted manner.
In order to make our contribution to sustainability, we would like to encourage more conscious ordering and return behavior.
📞 Accessibility
When can I reach GloveBag customer service?
Our customer service is available Monday to Saturday from 9:00 a.m. to 6:00 p.m.
Our response time is usually within 24 hours, as good and fast customer service is our top priority.
Depending on capacity, delays may occur in exceptional cases.
However, we assure you that we will respond to every request reliably, conscientiously, and as quickly as possible! ❤️
How do I contact GloveBag customer service?
You can reach us either via the contact form or the chat on the website, or by email at support@glovebag.de.